It is pretty shocking how toxic some customers can be. I calmly handled a mistake that was much more serious than the trivial annoyances that make them explode.
I once bit into a chunk of plastic that somehow got into some food that I ordered, and while I was unhappy about it I still wrote my complaint to customer service as inoffensively as possible and later calmly presented the plastic to the manager of the restaurant where I ordered my food. I explicitly told him, ‘I’m not enraged. I don’t want you to fire anybody. I just want you to be more careful next time,’ because my guess was that it was purely accidental. (The customer service agent and the manager both compensated me with discounts, which I accepted.)
Everytime I need to make a complaint I feel the need to state I don’t want anyone to get fired or disciplined for this, been on the other side too many times and know which way the shit flows.
I normally specify that, too. Even when my mom was audibly unhappy after a worker clumsily dropped an ice cream cone on her, I explicitly wrote ‘whatever you do, don’t fire anybody’ in my written complaint to customer service. Workers shouldn’t lose their livelihoods over mistakes like those. Unless I knew that the worker was wilfully acting reckless or simply doing something evil, I would not suggest a firing.
It is pretty shocking how toxic some customers can be. I calmly handled a mistake that was much more serious than the trivial annoyances that make them explode.
I once bit into a chunk of plastic that somehow got into some food that I ordered, and while I was unhappy about it I still wrote my complaint to customer service as inoffensively as possible and later calmly presented the plastic to the manager of the restaurant where I ordered my food. I explicitly told him, ‘I’m not enraged. I don’t want you to fire anybody. I just want you to be more careful next time,’ because my guess was that it was purely accidental. (The customer service agent and the manager both compensated me with discounts, which I accepted.)
Everytime I need to make a complaint I feel the need to state I don’t want anyone to get fired or disciplined for this, been on the other side too many times and know which way the shit flows.
I normally specify that, too. Even when my mom was audibly unhappy after a worker clumsily dropped an ice cream cone on her, I explicitly wrote ‘whatever you do, don’t fire anybody’ in my written complaint to customer service. Workers shouldn’t lose their livelihoods over mistakes like those. Unless I knew that the worker was wilfully acting reckless or simply doing something evil, I would not suggest a firing.