Continued from here

  • Took it in last Tuesday, early this afternoon they called to let me know it was fixed
  • New processor was bad, did not work with known good machines
  • RAM was apparently loosely seated which was causing the lack of display. They said they were able to get it to POST (and installed the latest BIOS update)
  • I took it home. It does not POST.
  • I am taking the computer back tomorrow morning. If they can’t get it working in front of me, I am giving up and buying a prebuilt PC online
  • BeanisBrain [he/him, they/them]@hexbear.netOPEnglish
    2·
    3 days ago

    Already tried it without the hard drive, actually, with the usual result. I was updated to the latest available version of the BIOS (F53i, released this September). No Linux USB stick or disc, unfortunately.

    Trying it without the GPU sounds like the next logical step, but I have to confess, I didn’t build this PC myself and I’m not entirely sure how to remove it. I pop open the latch on the PCIe slot, but the GPU doesn’t want to come out, so I assume there’s another step I’m missing (probably unscrewing it from the case). I’ll poke around at it a bit more tomorrow.

    • 30_to_50_Feral_PAWGs [she/her]@hexbear.netEnglish
      2·
      3 days ago

      Yep, there will be a screw holding the L-shaped metal bracket with all the ports on it to a slot in the case. First, remove that screw (usually a Philips-head, sometimes a thumbscrew if your case is fancy), and then there should be a tab on the PCIe slot to depress (or unlatch, depending on the style); that tab will either allow you to lift the card out or it will pop the back of it out of the slot altogether. From a quick image search, it looks like it’s the pop-out lever type. Those are super easy, as long as you unscrew the mounting bracket from the case first.

      Just be careful, don’t force anything too hard, and you should be fine. That plastic tab doesn’t take much force (about as much as popping bubble wrap).