“Oh, you may have 6 years of experience with IT support, using various different ticketing systems, worked in environments using all the major operating systems, and have done some system and network administrative work, as well as multiple certifications indicating that you know everything we’re looking for and then some, but you’ve never worked with the ticketing system that we use? OK, bye! You’re useless to us! Your resume is going on the bottom of the pile!”
That’s like throwing away an application because they didn’t use the same ticketing system is like refusing to hire a highly-experienced pilot because the seats on the planes they’ve flown aren’t the same model as the plane the airline flies.
Because the economics of local MSPs implicitly competing with large vendors like CISCO, Microsoft, etc as well as large scale MSPs like accenture ruined the industry in the 2000’s and the subsequent bad practices of “call centerizing” the industry got internalized in a lot of corp environments esp at user facing support.
Management essentially became less and less technical because they needed to represent capital more and more to keep the business “afloat”. Essentially everyone turned into Michael Scott because you couldn’t make money hand over fist selling paper anymore.
Similar to the ZIRP problem for SE’s. Technical excellence, OSS contributions, and cooperative open standards can only exist if management feels like they’re rich and doesn’t feel the need to be efficient and micromanage its money.