“Oh, you may have 6 years of experience with IT support, using various different ticketing systems, worked in environments using all the major operating systems, and have done some system and network administrative work, as well as multiple certifications indicating that you know everything we’re looking for and then some, but you’ve never worked with the ticketing system that we use? OK, bye! You’re useless to us! Your resume is going on the bottom of the pile!”
That’s like throwing away an application because they didn’t use the same ticketing system is like refusing to hire a highly-experienced pilot because the seats on the planes they’ve flown aren’t the same model as the plane the airline flies.
I don’t think this is a specifically IT-Problem, this is an HR-Problem. In an organization of any given size they’re not gonna be able to comprehend the details of whatever they’re recruiting at all. How would they?
But at the same time, HR is the cops of the corporate world, so it givess you major brainworms. You figure you’re qualified to recruit anybody, I mean, you’re HR! We’re fucking HR, all we do to pick candidates is at best do astrology but it is so, so important and since we’re job-cops we have the red telephone to the CEO. Sure, you might think “guy who worked with a ticketing system that’s 2% off what we use” would be a great fit, but luckily we here in HR are there to state that since this isn’t 100% what we’re looking for, no. Also we’ve given a report to the CEO that among the unwashed masses upon which we spit, there isn’t a single qualified applicant as based on matching keywords in their resume. Sorry, boss, maybe drum up the “work shy” rhetoric some more? We love you and that will help us a lot, there’s just too many bad people, dangit!
In the sense of it’s weird that the Marxists are the only people left concerned with how an organization works, if you are a CEO and trust your HR you have failed at your job. These are still just your employees, they don’t give a fuck. Left to their own devices they will implement the worst application progress known to man, because it means they can just tell you the aforementioned lies. You should treat them as a hostile entity to your enterprise, but they do also fire people, so they get special privilege.
I’ve got this from external recruiters as well. You know, the people who usually get paid commission by finding people to hire? You’d think they’d exaggerate a candidate’s skills, not nitpick like that.